KCS improved and standardised retailer business processes for a global German prestige manufacturer in all key operational areas. The prestige German manufacturer had a desire to deliver the best customer experience in the industry and had identified processes in the retailer business operation that seemed inefficient and detrimental to delivering total customer satisfaction. KCS were
KCS work with OEM’s, dealer groups and retailers to provide them with IT programme/project management, consultancy and support for a wide range of retailer focused IT projects including CRM/Sales, Service, Parts, Accounts and Audit. Please find below a small number of case studies which we have shared to demonstrate the challenges that KCS faced, as well as the approach, the solutions and the project outcomes.
KCS supported the roll-out of DMS upgrades across multiple retailers for a top 5 AMi UK PLC whilst improving and standardising business processes. The PLC had the requirement to upgrade all their sites within the group that were not operating the latest DMS, to the latest version of CDK Rev8. KCS were asked to project
KCS enabled their client in Kuwait to optimse their DMS utilisation creating a more efficient and effective Showroom resulting in a much enhanced customer experience. In recent years the business has gone from strength-to-strength and as part of the management team’s desire to continue to strive for service excellence and growth, they wanted KCS to
We’ve been delighted to be able to provide another successful solution for H.R. Owen Group, the UK’s largest luxury and supercar dealer! HR Owen is an official dealership of Lamborghini, Bugatti, Rolls-Royce, Aston Martin, Ferrari and Bentley and in recent years the business has continued to delight its Clients by increasing the range of prestige brands within its portfolio.